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Sometimes It's Not About What You Tell Your Patients, But How You're Saying It

First few Article Sentences

In a world where harshness is the prevailing attitude and genuine care for people too often is an afterthought, patients seek a kinder, better experience at the doctor’s office.

I recently fired a concierge physician who presented himself as a kind, caring, integrative physician. But what I encountered was a messy, jeans-wearing man who was blunt, cold and emotionally crippled. He had an inability to listen and seemed to be more interested in his new telemedicine app venture.

Fausch, Ph.D., Miluna


Miluna Fausch, Ph.D.

Patient Experience

August 9, 2022

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