First few Article Sentences
It isn’t uncommon to have the customer focus shift away from the patient. There are numerous business drivers that take our focus off the people we are trying to serve – rising costs of doing business, shrinking reimbursement and ultimately trying to do more with less. As healthcare leaders, every opportunity must be spent shifting the focus back to the reason for existing. Leadership drives culture change and having the leader unceasingly focused on the patient and family for experience and quality outcomes is the first step.