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Learning and Living Lean at KPS Health Plans

First few Article Sentences

KPS Health Plans, a 41,000 member health plan based in Bremerton, Washington, is improving processes and reducing costs using a Lean approach of eliminating waste (anything the customer is not willing to pay for). Less than one year into this effort, they have identified opportunities for improvement, streamlined processes, increased cross-functional coordination, and learned valuable lessons about organizational change.


Goldberg, Paul

Yeoman, Michelle

KPS Health Plans

Performance Improvement

November 1, 2009

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