First few Article Sentences
The 2009 Joint Commission standards recognize “[d]isruptive behavior that intimidates others and affects morale or staff turnover can be harmful to patient care.” Addressing members of the hospital governing body, senior hospital management, and officers of the organized medical staff as “leaders,” the 2009 Joint Commission standards provide:
“Leaders must address disruptive behavior of individuals working at all levels of the organization, including management, clinical and administrative staff, licensed independent practitioners, and governing body members.”