Director I – Safety, Quality & Patient Experience, Warrensville Heights, OH

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Director I – Safety, Quality & Patient Experience

Join Cleveland Clinic’s South Pointe Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based teaching hospital is a prominent figure in the communities in and around Cuyahoga County known for its quality patient-centered care and active participation in community programs, events, and volunteer activities. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As the Director of Safety, Quality and Patient Experience (SQPE), you will direct SQPE within Cleveland Clinic’s South Pointe Hospital, act as a member of the local leadership team and support unique challenges within South Pointe Hospital. SQPE Directors model Cleveland Clinic Core Values and behavioral standards, ensure compliance with reporting, accreditation and governance requirements, enable the safe, timely, effective, efficient, equitable and patient-centered (STEEEP) focus on SQPE, lead hospital SQPE departments to ensure consistency in application of assurance and improvement processes, and collaborate with subject matter expert leaders in nursing quality, accreditation, environmental health and safety (EHS), and more to drive the organization to a consistent approach to being the best place to get care anywhere.

Minimum qualifications for the ideal future caregiver include:

• Bachelor’s degree in nursing, healthcare administration, business, engineering or a related field.
• Seven years of process improvement or quality management experience.
• Progressive quality and performance improvement research, leadership, supervisor or project team management experience.
• Certified Professional in Healthcare Quality (CPHQ) upon hire or within one year of hire.
• Strong communication, organizational and time management skills.

Preferred qualifications for the ideal future caregiver include:

• Master’s degree.
• Healthcare experience.
• Certified Patient Safety Professional (CPPS), Healthcare Accreditation Certification Program (HACP), Certified Joint Commission Professional (CJCP), Certified in Infection Control (CIC) and/or Certified Patient Experience Professional (CPXP).

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