Safety Quality Patient Experience – Director II, Cleveland, OH

Apply Here

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is a top ranked hospital in the United States. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. We are looking for a future caregiver to take on the role of Director II Safety, Quality and Patient Experience within our world-class team of caregivers. Within this role, you will direct overall hospital quality management and monitoring. Coordinates and implements Quality and Patient Safety initiatives to ensure operational alignment with assigned Hospital/Institute and organizational objectives. Acts a member of the local leadership team and supports unique challenges within the assigned facility. Models Cleveland Clinic Core Values and behavioral standards. Coordinates with nursing, care management, medical staff, and others as appropriate to ensure compliance with all standards and favorable performance on quality, utilization, and experience metrics. At Cleveland Clinic, we know what matters most. That’s why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you’ll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being, and your future. When you join Cleveland Clinic, you’ll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Education:

• Master’s degree required.

Certifications:

• Certified Professional Healthcare Quality (CPHQ) required.
• Registered Nurse (RN) preferred.
• Other preferred certifications: 
• Certified Patient Safety Professional (CPPS) 
• Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP)  
• Process Improvement Certification preferred: Lean, Six Sigma, etc. 
• Certified in Infection Control (CIC) 
• Certified Patient Experience Professional (CPXP) 

Competencies (Complexity of Work):

• World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enables employees to positively respond to internal and external customer needs and expectations.
• Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.
• Efficiency and Effectiveness: Includes quantity and quality of desired work and organizational skills necessary to perform successfully.
• Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.
• Managerial Responsibilities: Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.
• Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all inclusive nor to limit the discretionary authority of supervisors to assign other tasks of a similar nature or level of responsibility.
• Nodal Connections: Executive Directors of Operations, Senior Directors of Operations, Submarket President, Vice Presidents/Chief Medical Officers, Chief Nursing Officers within their submarket.

Work Experience:

Six (6) years of relevant healthcare management experience with full understanding of hospital requirements for SQPE.

Preferred Qualifications:

• Have at least five years quality experience at a teaching hospital;
• Have experience managing quality, safety, and experience goals at a hospital level
• Have demonstrated experience in professional practice evaluation;
• Have experience and comfort assisting with Joint Commission surveys;
• Have experience with setting hospital OKRs and data-based targets;
• Have worked to lead performance improvement efforts to reach those targets;
• Be comfortable and effective working in a highly matrixed organization.

Apply Here